Refund policy

DAHLIA TUBER REFUND POLICY:

We ship only tubers that we verify in good condition, with a visible eye, and are expected to grow once planted correctly. 

Please carefully inspect your tubers immediately upon arrival. If you receive a tuber that is in poor condition, you may request a refund within the first 24 hours of delivery. Please note that this is 24 hours from the arrival of your package, not 24 hours after opening the package. 

Please email within 24 hours to report a problem with your tuber. 

LOSS OR DAMAGE DURING SHIPPING:

We do not offer automatic refunds for orders lost or damaged during shipping. All orders are shipped with up to $100 insurance. We will assist in filing a shipping claim for any lost or damaged packages. If the claim is approved and insurance is reimbursed, we will refund your purchase price. 

24 hours after delivery, all sales are final. We do not offer refunds or replacements after 24 hours. This includes but is not limited to the following:

  • we do not refund/replace tubers that shrivel, rot, or die before planting
  • we do not refund/replace tubers that rot/die in the ground
  • we do not refund/replace tubers that grow stunted
  • we do not refund/replace tubers that do not bloom
  • we do not refund/replace tubers that exhibit disease 

PACKAGING ERRORS:

Please be sure to open and inspect your tubers immediately. Make sure you received the correct varieties in the correct quantities. If your order is incorrect or you are missing any tubers, please contact us within 24 hours. A photo of the order you received will be required. 

STORAGE LOSS BEFORE SHIPPING:

Loss of tubers during storage does happen occasionally. We undersell our stock, but occasional loss still occurs. If that happens, we will notify you and refund the cost of the tuber that is no longer available. If you ordered other varieties, they will still ship as expected. If you did not order any other varieties, your shipping fee will also be refunded. We are unable to offer the option of a replacement variety or substitute tubers. 

DISEASE POLICY:

According to the American Dahlia Society's ongoing virus research, an average of 87% of healthy, asymptomatic dahlia plants carry at least one dormant virus. You can expect that 87% of the tubers that we and every other producer sells may have a dormant virus. 

Our goal is to grow healthy plants, meaning that they grow and bloom vigorously, and are asymptomatic, even if they carry a dormant virus. 

Plants that show persistent virus symptoms, are stunted, or sickly with no obvious viral leaf patterns are culled from our field throughout the growing season. Any plants exhibiting gall are also immediately culled. We do not pay for virus testing on our plants. 

We regularly sanitize our cutting tools while harvesting flowers, pruning plants, and dividing tuber clumps. 

WORKSHOP REFUND POLICY:

Refunds are available up to 24 hours before a workshop takes place, but unfortunately are unavailable after the workshop has passed. If you miss your scheduled event/workshop, your ticket price may be applied toward a subsequent workshop if one is available within the same calendar year, or the materials may be available for pickup for you to complete the activity at home. 

FRESH FLOWER REFUND POLICY:

Fresh flowers are highly perishable. Please be sure to keep them in a clean vessel filled with cool fresh water, out of direct sunlight. A hot location (like a car), direct sunlight, dirty water or lack of water will all shorten the life of your bouquet. You can expect bouquets to last at least 5 days, while some included elements may last for 2 weeks or longer. Do to their perishable nature, bouquets are generally not refundable.